Returns & Shipping


Returns Policy

We will happily exchange your product or give you a store credit on the conditions :

  • Proof of purchase
  • Within 21 days
  • Was not purchased on sale
  • Is not soiled or damaged, the product has not been worn & unwashed
  • Has original tags attached

 

Due to Hygiene reasons, earrings, socks, tights & swimwear are unable to be exchanged or returned either for a change of mind or refund.

If you have changed your mind regarding colour, size we recommend you to use Australia post with a tracking number as we are not responsible for any lost items in the post that you are returning. Please include the return form with your item.

Please fill out the CONTACT US form with all relevant information if you wish to return or exchange a product. 

 Faulty Items

Occasionally a faulty item may escape our quality control.

Don't worry, you can return a faulty item in-store or via post for a refund, exchange or store credit.

* Please contact us prior to returning an item

 

Shipping

Please note while we endeavour to get your items shipped out asap, COVID-19 may cause delays out of our control.


We will ship your order Via Australia post.

An email confirmation of your order will be sent to you including the tracking number

This will allow you to know where your parcel is & when it will arrive.

 

  • Standard Delivery $10

 

Australia post standard shipping allow  1-7 business days

 

We also offer a Pick up in store option.

 

Chat with us if you have any further questions, email shop@boolistic.com.au